FAQs

Yes. The clinic room (15) is on the lower ground floor. Come in the main entrance go directly into the waiting room and take the lift down. The health centre has free parking and a disabled bay.

That’s fine of course. If you booked online you can use the green button in your confirmation email to CANCEL or RESCHEDULE. an appointment. You can also text Emma on 07966 205663 if you don’t have access to the internet.

Please let us know at least a 24 – 48hrs beforehand, or we might have to charge a cancellation fee.

The procedure cost is £48 for one ear or £68 for two. If there is no wax or blockage that needs removing we charge an assessment fee of £38, this includes an assessment of both ears and ear care advice. Our ear care nurses will always do an assessment first to determine if your ears have a blockage and if they require microsuction or sometimes irrigation. We will only charge £38 if there is no wax or blockage. If during the assessment our ear care nurse finds wax or a blockage that needs removing the cost increases to £48 for one ear or £68 for two ears.

Home visits have a call out charge of £30 for Bath or £40 for areas around Bath. The procedure cost is added to this. So a home visit for both ears in Bath would cost a total of £98.

Oiling your ears before you appointment helps to soften the wax, so it’s easier to remove. This is particularly important for patients with deep impacted wax. We ask patients to (ideally) oil your ears twice a day for 1-2 days before the procedure. Please use oil from a pharmacy if possible, Earol is good and easy to use. For the best results place a few drops in your ear canal, then make a plug from cotton wool and vaseline, this will keep the oil in, leave the plug in for 10-20mins or so. For urgent appointment’s we ask that you oil before you arrive and the evening before if possible. Patients with a perforated ear drum should NOT oil.

It depends on how blocked your ears are. We allow 30mins for each appointment this is usually enough time even for the most stubborn wax.

If you have booked an appointment online with us for one ear, but our ear care nurse makes an assessment that both ears need doing, she will try to do both ears during the appointment, however this can only be attempted if both ears have been sufficiently prepped with oil. In the event of the other ear not being prepped or our ear care using the majority of the appointment time slot on the one ear. Patients will need to book and pay for a subsequent appointment for their other ear.

At the beginning of your appointment our ear care nurses will always do an assessment to determine if your ears have a blockage and if they require microsuction or sometimes irrigation, this includes an assessment of both ears and ear care advice. We will only charge £38 for an assessment. If during the assessment our ear care nurse finds wax or a blockage that needs removing the cost increases to £48 for one ear or £68 for two ears.

Sometimes when ears have dense impacted wax it can be very tricky to get all of the wax out in a single clinic appointment. In this case we offer a free follow up appointment, but this is conditional on patients having sufficiently oiled ears as required prior to their first appointment. The majority of times this will be enough time for our ear care nurse to remove all the wax, however very rarely if a third follow up appointment is needed then the patient is required to pay for this.

Yes home visits are available in Bath and the surrounding areas. There is an additional call-out fee for this service which is a one-off charge. Please text or call Emma on 07966 205 663 to book in a home visit.

Our clinics are run at Fairfield Park Health Centre, Bath, BA1 6EA. if you are unable to get to a clinic we can do home visits in Bath and the surrounding areas. Please text or call Emma on 07966 205 663 to book in a home visit.

Our nurses use specialised high magnification microscopes to look directly into the ear canal, they then use a very fine sterile suction device at safe low pressure to remove the wax buildup.

Microsuction is generally considered the safest method of removal. During suctioning the clinician can visualise the ear using a microscope, this allows us to remove wax without disturbing or risking trauma to other areas of the ear.

Irrigation involves putting water into the ear at pressure, as it flows out back into a cup it brings out the loosened wax or debri that was stuck in the canal. In order for this to happen it needs to rebound off your ear drum, this can slightly increase the risk of perforation or infection and is not suitable for every patient.

There are some cases however where a water base method of removal such as irrigation is more appropriate and even safer. Some of those will include if you have a noise sensitivity or have difficulty keeping still during the procedure. Similarly after some types of infection, the ear may need to be washed out gently to remove debris to prevent reoccurrence.

In some cases, the safest way to remove wax is manually with small instruments the clinician is trained to use within the ear canal. Rather than one safe method, we firmly believe wax removal should be based on the patient’s factors, how they present on the day and the clinician’s assessment

At bath ear care we are nurse led and patient focused. This means that prior to treatment our clinicians will take a brief clinical history and discuss any factors that may affect your removal. Patient preferences and past experiences are always taken into account. The ear is a sensitive place and your comfort with the procedure is an important factor to us when removing wax safely and relieving symptoms

If you get regular build ups of ear wax, you can attend a few times a year for removal and routine check up’s.

At the moment we don’t, but we may do in the future.